Refund policy

RETURNS AND EXCHANGES POLICY – PORSCHITO DRIFT

Last updated: June 19, 2025

At Porschito Drift, your satisfaction is our priority. However, if you need to return or exchange a product, our policy lasts for 30 calendar days from the delivery date.

GENERAL RETURN CONDITIONS

To be eligible for a return:

  • The item must be unused, in perfect condition, and in its original packaging.

  • The proof of purchase or order number is required.

  • It must not show signs of use, damage, alterations, or missing parts.

  • Returns are not accepted for products sold on sale, customized, used in competition, modified, or those purchased with promotional coupons.

PRODUCTS NOT ELIGIBLE FOR RETURN

Returns are not accepted in the following cases:

  • Opened or tampered with electronic products.

  • Products with signs of use or installation (such as RC cars that have been driven or have marked tires).

  • Software or digital downloads.

  • Gift cards.

  • Hygiene or personal care items.

  • Products used in extreme conditions or improperly.

  • Any item returned after 30 calendar days.

DEFECTIVE PRODUCTS OR PRODUCTS DAMAGED IN TRANSIT

If your product arrives damaged or defective:

  1. Notify us within the first 48 hours after delivery.

  2. Attach photographic evidence and video of the product and packaging to the email: porschitodrift.oficial@gmail.com.

  3. We will evaluate the request and, if approved, send a replacement at no cost or process a partial or full refund.

REFUND PROCESS

Once your product has been received and inspected, we will notify you by email regarding the approval or rejection of the refund.
If approved:

  • The refund will be automatically processed to your original payment method within the next 10 business days.

  • Shipping costs are non-refundable unless the product is defective or the error is attributable to us.

PRODUCT EXCHANGES

Exchanges only apply to defective or damaged products.

If you wish to exchange an item for the same model, contact us at:
porschitodrift.oficial@gmail.com

SALE ITEMS

Only products purchased at regular price can be refunded. Promotional or discounted items are not eligible for refunds or exchanges.

RETURN SHIPPING

The customer will be responsible for return shipping costs unless the error is ours.
You must send the product to:

Hacienda los Encinos, Apodaca, Nuevo León, Mexico.

For products valued over $1,500 MXN, we recommend using a courier service with a tracking number and insurance.
Porschito Drift is not responsible for packages lost during the return process.

LEGAL EXCEPTIONS AND RIGHT TO REFUSE

Porschito Drift reserves the right to:

  • Refuse a return if the product does not meet the established conditions.

  • Issue only partial refunds when applicable.

  • Request additional evidence in case of suspected misuse or fraud.

This policy is issued in accordance with the Federal Consumer Protection Law and may be modified without prior notice. Please consult this page before making your purchase.